The Walt Disney Company has a rich tradition of bringing great stories, characters and experiences to our guests around the world, and our sites and applications are created to entertain and connect guests with the best that Disney has to offer on the platforms and devices they prefer.
Effective Date: 10 October 2012
1. Types of Information We Collect
We collect two basic types of information - personal information and anonymous information - and we may use personal and anonymous information to create a third type of information, aggregate information . We collect the following categories of information:
We collect information through technology, such as cookies, Flash cookies and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms. Please visit Online Tracking and Advertising for further information, including how to disable cookies.
We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically. Local law may require that you authorize the third party to share your information with us before we can acquire it.
A member of The Walt Disney Family of Companies , which includes many different brands, will be the data controller for your information. The relevant data controller(s) can be determined here . Other members of The Walt Disney Family of Companies may have access to your information where they perform services on behalf of the data controller(s) (as a data processor ) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the following purposes:
º Send you offers and promotions for our products and services or third-party products and services º Personalize content and experiences on our sites and applications º Provide you with advertising based on your activity on our sites and applications and on third-party sites and applications. To learn more about how we use your information for personalization and tracking, please visit Online Tracking and Advertising.
º Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services º Directing us to share your personal information with third-party sites or platforms, such as social networking sites Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company's privacy practices.
We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:
You may exercise your controls and choices, or request access to your personal information, by visiting Communication Choices , contacting Guest Services , or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact Guest Services .
6. Children's Privacy
We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our sites and applications . Some of the features on our sites and applications are age-gated so that they are not available for use by children, and we do not knowingly collect personal information from children in connection with those features. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including:
The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.8. Data Transfers, Storage and Processing Globally
Our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information .
Notice to California Residents:
CA Privacy Rights Disney Interactive Media Group 500 South Buena Vista Street Mail Code 7667 Burbank, CA 91521-7667
In your request, please specify the member of The Walt Disney Family of companies to which your request pertains. If no member is specified, we will treat your request as pertaining to Disney Online.
Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest. (back)
Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest. (back)
Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests. (back)
Children means individuals who we have identified are not of legal age to consent to the collection and processing of their personal information. In the United States and Latin America, the term “children” refers to individuals under 13 years of age. (back)
The data controller is the subsidiary or affiliated entity of The Walt Disney Company that is responsible for the personal information collected from sites and applications, as follows:
Sites and Applications Company Contact Information
Disney.com.au The Walt Disney Company Level 5, 650 Chapel Street Disney.co.nz (Australia) Pty Limited South Yarra 141 VIC Disneychannel.com.au Australia Disneymovierewards.com.au Guest Services Disneymovierewards.co.nz Theavengers.com.au
All other sites and Disney Online Disney Interactive Media Group applications, 500 South Buena Vista Street Disney ID, Mail Code 7667 Marvel XP Burbank, CA 91521-7667 United States of America Guest Services (back)
A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s). (back)
An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites and applications, and we may combine IP addresses with personal information. (back)
Member means a subsidiary or affiliated entity that is part of The Walt Disney Family of Companies. (back)
Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law. (back)
Parents means a parent or legal guardian. (back)
Personal Information. '>Personal Information.
Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address and telephone number. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information. (back)
Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our sites or applications, please contact Guest Services (back)
The Walt Disney Family of Companies.
The Walt Disney Family of Companies refers to The Walt Disney Company and its subsidiary and affiliated entities, which offer their products and services under various brand names. These companies engage in a number of businesses, including theme parks and travel, motion pictures and television, publishing, consumer products and interactive services. The Walt Disney Company brands include, among others, the following:
Australia and New Zealand:
Guest Services The Walt Disney Company (Australia) Pty Ltd Level 5, 650 Chapel Street South Yarra 3141 VIC Australia Send an email to Guest Services(back)
The following information is relevant to most registration accounts with The Walt Disney Family of Companies, including ABC, ESPN, Disney, Family, Kaboose and FamilyFun accounts.
1. Accessing Your Registration Account
You can access and update the contact information you gave us during registration (that is, your postal address, email address, or any other information that would directly enable us to contact you) or delete your registration account, here.
Forgot your password? Click here.
2. Accessing Your Child’s Registration Account
To access and update the information your child gave us during registration or to delete your child’s registration account, click here.
If your child forgot his or her password, click here.
3. Exercising Marketing Choices
To modify a general marketing permission that you provided when you registered and set up your account (or any later changes to that permission), click here.
Following our receipt of your request to cease using your personal information for marketing purposes, we may require a reasonable period of time to update our systems to fully implement your request.
4. Choices for Subscriptions, Newsletters and Alerts
In addition to the general marketing choices managed above, you may choose to subscribe or unsubscribe to a number of communications covering a variety of topics from sports scores and family crafts to breaking news. Please click on the links below to learn about many of these communications and set your choices.
ABC.com ABCNews.com BabyZone Club Penguin Disney.com Disney.com.au Disney.co.nz Disneyland Resort Disneymovierewards.com.au DisneyStore.com ESPN Family.com FamilyFun.com Hollywood Records Kaboose Marvel MarvelStore.com Playdom Radio Disney SoapNet.com Spoonfull.com Tapulous Theavengers.com.au Walt Disney World Resort
We sometimes license third party organizations to produce Disney events and stage productions (for example, Disney Live, Disney On Ice, Beauty and the Beast). In addition to subscriptions, newsletters and alerts you may receive from us, you may also choose to receive communications from the organizer about those events and productions where you have registered directly with the organizer to receive such updates. The organizer’s privacy practices will govern how your information is handled in such cases.
Online Tracking and Advertising
1. Online Tracking and Advertising
We and certain service providers operating on our behalf collect information about your activity on our sites and applications using tracking technologies such as cookies, Flash cookies and Web beacons. Definitions for the tracking technologies listed, as well as information regarding how to disable them, are available below. This tracking data is used for many purposes including, for example, to:
We may associate this tracking data with your registration account, in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online.
Advertisers and third parties also may collect information about your activity on our sites and applications and on third-party sites and applications using tracking technologies. Tracking data collected by these advertisers and third parties is used to decide which ads you see both on our sites and applications and on third-party sites and applications, but does not identify you personally and is not associated with your registration account. You may choose not to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers here . In the United States, we adhere to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising.
2. Online Tracking Technologies
Examples of online tracking technologies include:
© Disney/Pixar. All rights reserved. © Disney Based on "Winnie the Pooh" works, by A.A Milne and E.H Shepard